New features include:

Fixed and Improved - Server side OverSight (Dashboard) Report Generation and Database Caching - Reporting is now about 2000% (at least) faster, allowing you to generate months of reporting data in just seconds!  We created the Dashboard as an interactive reporting system that displays and manages a massive amount of historical data. With all the data management it took us awhile to get it ironed out and but we got it fixed and its fast now!

New - Peek Messaging -This cool feature allows Operators to get a head start on their answers while in chat by letting them view each and every character that the visitor types in real-time...before it's actually sent! Operators can prepare responses as visitors' type, which saves valuable time.

New - Campaign Conversion Tracking -  Wow, our developers went all out on this one.  It took awhile, but it's really great.  You can now create Campaign tracking and watch specific campaign URL’s, such as campaigns set up in Google Adwords, or Bing.  Or you can create Chat campaigns, whereby for example, when a chat starts and the visitor ends up in a shopping cart page as a result of the chat, SightMax would count that as a conversion.  Our conversion tracking module allows you to create campaigns based on cost per click, duration of the campaign, or you can turn the campaign on or off. Campaign tracking would not be complete without our vast OverSight Dashboard reporting engine. With this, we've given you ways to see your results at a glance or to get really interactive and massage the results to your liking and drill down to the specific visitor and chat.  Finally, we've included new Business rules for campaigns and conversion allowing you to create additional triggers when campaigns are fired.

Improved - Invites and Text Invites - We have reworked the javascript for the invite engine. Invites now slide down from the middle of the screen and scroll with the visitor.  There's also an invite which "dims" the screen with the invite in the foreground.

New - Operator Avatars - We've added the ability to dynamically add an operator avatar (picture) when an operator answers a new chat.  Simply drop your images into the SightMaxAgentInterface Images/Operator directory and the chat engine handles the rest.  Avatars even change when a chat is transferred.  This feature has been requested by many, so we are glad to accommodate!

New and Improved - Business Rules - New Business triggers have been added to 7.5, they are:

Campaign Triggered - Triggers when the defined campaign condition is true.

Campaign Conversion - Triggers when defined campaign is converted.

Queue Changes Status - When the queue status changes, you can select an action to take.  For example, if the queue status changes to offline, the system can be setup to email the queue administrator that the queue is offline.

New - Queue Column added to Visitor Dashboard - Several requests have been made to allow visitor data in the OverSight Dashboard to be sorted by queue, we listened and have added the Queue column to the interactive visitor grid.

As you can see, we've been pretty busy with SightMax 7.5; it's a great release with many new features.  I'm sure there are fixes and subtle changes that I've not mentioned here.  We are back at it now, working on future editions of SightMax, until then...Enjoy SightMax 7.5!

Download HERE

Eric Weber
President