SightMaxSMB v8 is now available for download.
Existing customers can now upgrade to the latest Small Business Server version SightMaxSMB v8 and take advantage of our new Floating “Inline Chat” Window, Admin Control Levels, Salesforce Integration, Filter Credit Card and SSN numbers, Bad Word Filter and many new improvements.
Please contact us to learn how you can upgrade your existing SightMax Server. Learn more
Here are some of the newest features available:
New! Zendesk™ Ready
▪ Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.
▪ Fully integrated with the Zendesk Support ticketing system, you can capture all chats requests and offline responses and forward them to your Zendesk help desk account, keeping all the chat history and support tickets in one place
▪ Operators can also create tickets for any visitor even if they are not in a chat.
▪ Operators can specify their Zendesk login information in the Operator Console and Administrators can specify the Zendesk authentication information in the SightMax Admin Console
New! Bad Word filter (Block Visitor, Block Operator, Block Database)
▪ Customizable regular expression engine
▪ Can block foul language
▪ Can block credit card numbers from being displayed in the chat window, or Operator Console, or saved in the database
▪ Can block SSN numbers, Medicare IDs and email addresses from being displayed in the chat window, or Operator Console, or saved in the database
New! New Visitor Details Tab - The Visitor Details tab contains the Visitor Profile and will automatically display the Visitor’s Name, Email and the Phone#; this information is automatically filled in, if the Customer had a previous chat, or if they entered their information in the PreChatSurvey.
New! Enhanced Chat Transcripts
▪ Time stamps available in the emailed chat transcripts
▪ The Prechat Survey information is included in all emailed chat transcripts
New! .NET 4.0 Framework- SightMax now uses .NET 4.0 for both Server side and Operator.