1. Backup SightMax
a. Backup your customized chat window
IMPORTANT: You only need to do this step (a.) if you have customized your chat window(s).
Make a backup copy of your 'AgentInterface' folder. By default, this folder is located in C:\Inetpub\wwwroot\SightMax\AgentInterface
This folder contains all of your (customized) chat windows, invite graphic and other images.
What if I have multiple websites with customized chat windows?
If you have multiple websites that have customized chat windows, you will need to make a backup of every 'AgentInterface' folder under each website that is using SightMax.
b. Backup the SightMax database files
Stop the 'SightMax Server 'and 'MSSQL$SIGHTMAX' Services. Make a copy of your SightMax database files. If you are using the MSDE included in the SightMax installation, by default they are located in C:\Program Files\Microsoft SQL Server\MSSQL$SIGHTMAX\Data. The two files you need to backup are SightMaxDB.mdf and SightMaxDB_log.ldf
NOTE: If you are using your own SQL server, it will be located wherever your SQL server is located.
2. Run the SightMax Installation ( http://www.sightmax.com/release/2.0/sightmax2.exe )
The installation will ask if you would like to add the virtual directories to any of your websites. You can skip this portion (there will be an option to skip it) unless there is a new website that you do want to add the virtual directories too. Since you are just upgrading and the virtual folders are already setup, you do not need to set them up again. This step is really for first time installations.
3. Custom Chat Windows
If you have any custom chat windows, you will need to copy the new web.config file (The one created during the upgrade) from your default 'AgentInterface' folder to the other 'AgentInterface' folders (located under your other websites) where your custom chat folders are located.
IMPORTANT: Do not copy the old web.config files into your 'AgentInterface' folders after upgrading.
1. Backup SightMax