A. Backup your customized chat window
IMPORTANT: You only need to do this step (a.) if you have customized your chat window(s).
Make a backup copy of your 'AgentInterface' folder. By default, this folder is located in C:\Inetpub\wwwroot\SightMax\AgentInterface
This folder contains all of your (customized) chat windows, invite graphic and other images.
What if I have multiple websites with customized chat windows?
If you have multiple websites that have customized chat windows, you will need to make a backup of every 'AgentInterface' folder under each website that is using SightMax.
B. Backup the SightMax database files
Stop the 'SightMax Server 'and 'MSSQL$SIGHTMAX' Services. Make a copy of your SightMax database files. If you are using the MSDE included in the SightMax installation, by default they are located in C:\Program Files\Microsoft SQL Server\MSSQL$SIGHTMAX\Data. The two files you need to backup are SightMaxDB.mdf and SightMaxDB_log.ldf
C. Backup your SmartMax.SightMax.Service.exe.config file
What does this file do?
This config file stores your network and firewall configurations.
Navigate to the C:\Program Files\SmartMax Software, Inc\SightMax\WinSvc folder on the server and backup the SmartMax.SightMax.Service.exe.config file.
NOTE: If you are using your own SQL server, it will be located wherever your SQL server is located.