If you have multiple Queues for your Site and you want them to appear as Radio Buttons in your SightMax PreChat Survey, then please follow these steps:
1. On your Server side where the SightMax Server is installed navigate toC:\Inetpub\wwwroot\SightMax\AgentInterface and open thePreChatSurvey.aspx in Notepad.
2. Right under the line 40 " <asp:Label runat="server" Text="Queues" class="surveyText"></asp:Label> "
You can remove the dropdown by setting the visibility to false (or replace the whole line with the line below):
<asp:DropDownList runat="server" Visible="false" ID="m_QueueDDL" class="surveyDropdown"></asp:DropDownList>
3. Also 5 lines below you should have (you could replace your existing line with the one below):
<asp:RadioButtonList runat="server" Visible="true" class="surveyRadioButton"></asp:RadioButtonList>
Save the file and view your PreChatSurvey.