SightMax Live Chat Version 7.5 R2– Released!

We're happy to announce our SightMax Installable Server 7.5 R2 has been released.

Please contact us for more information, or if you need to take advantage of our free installation (for new customers).

We have a lot of new features available:

New! Zendesk Integration - SightMax Live Chat Version 7.5R2 featuring Zendesk integration. Create Tickets from Live Chat sessions, lookup existing tickets all at the press of a button.

SightMax is fully integrated with the Zendesk Support ticketing system and can capture all the chats requests and offline responses and can forward them to your Zendesk help desk account while keeping all the chat history and support tickets in one place. Operators can also create tickets for any visitors, even if they are not in a chat.

Also, Operators can specify their Zendesk login information in the Operator Console, plus the SightMax Administrators can specify the Zendesk authentication information in the SightMax Admin Console.

New! Business Rules Triggers and Actions - We've added a couple of new triggers and actions in the Business Rules area, such as: Queue changes status, Offline Response and Create Zendesk Ticket.

New! Queue Notifications - This feature is available in the SightMax Admin Console for the SightMax Administrator. If enabled, the SightMax Server will send an email to the Queue email address notifying the SightMax Administrator of the Queue changing status

New! SightMax Admin Console Site Options -The SightMax Administrator can modify the Site settings and add the Zendesk Settings (URL, Login and Password), plus new options in the Queue settings to enable the Queue State Email Notifications.